Contact Us

Write to [email protected]. It is read by a person, not a form.

What we are useful for

• Corrections. A changed bonus figure, a moved wagering multiple, or a cashier that has dropped Interac. Reader corrections are the fastest way this site stays accurate and we act on them.
• A cashier's bank list that has changed. Especially valuable. If an operator has added or removed your institution, that is exactly the kind of thing we cannot see from the outside.
• Terms we have read wrongly. Name the clause. We will read it again and either fix the claim or delete it.
• Operator enquiries. Answered, on the understanding that list position is not purchasable and commission does not move it.

What we cannot help with

This is an independent editorial site. It is not a casino. It holds no accounts, no balances and no documents, and it has no visibility into your bonus or your pending withdrawal. Disputes with an operator go through that operator's complaints process first, and then through its licensing regulator where one provides a route. We have no standing to act for you.

If a transfer has not arrived, the institution that sent it is the party that can tell you where it is. The casino only knows whether funds reached its account. Our page on casinos that accept interac sets out which of the three lists involved actually decides whether a transfer can happen at all.

Responsible gambling

If you are writing because gambling has stopped being entertainment, go to our responsible gambling page instead. It names organisations that can help. We cannot.